Privacy Policy

1. Introduction

Coal & Smoke (“we,” “us,” or “our”) operates Coalandsmokecatering.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We may collect the following categories of personal data:

 

• • Contact information: name, email address, phone number

• • Account data: username, password (encrypted), preferences

• • Usage data: IP address, browser type, pages visited, time spent on Site

• • Device data: device type, operating system, unique device identifiers

• • Payment data: processed securely via Quickbooks — we do not store card details

3. How we collect data

We collect data through: account registration forms, contact and inquiry forms, cookies and tracking technologies, analytics tools such as Google Analytics, and contact forms.

4. Why we use your data

We use your personal data for the following purposes:

 

• • To provide, operate, and maintain our Site and services

• • To respond to your inquiries and provide customer support

• • To send transactional emails such as order confirmations or password resets

• • To send marketing communications, if you have opted in

• • To analyze Site usage and improve our services

• • To comply with legal obligations

5. Cookies & tracking

We use cookies and similar tracking technologies to enhance your experience. These include: essential cookies(required for the Site to function), analytics cookies, and marketing cookies. You can manage or withdraw your consent to non-essential cookies at any time via our cookie settings banner or your browser settings.

6. Third-party sharing

We may share your data with trusted third parties only for the purposes described above. 

We do not sell your personal data to third parties.

7. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time (see Your Rights below).

8. AI & automated decision-making

Our Site uses does not use any ai powered tools. No fully automated decisions with significant legal or similar effects are made about you without human review. You have the right to request human intervention in any automated decision by contacting us at Coalandsmoke@hotmail.com

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including e.g. SSL/TLS encryption, access controls, secure hosting via inmotion. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have the following rights regarding your personal data:

 

• • Access: request a copy of the data we hold about you

• • Correction: request that we fix inaccurate or incomplete data

• • Deletion: request that we delete your data (“right to be forgotten”)

• • Portability: receive your data in a structured, machine-readable format

• • Objection/opt-out: object to certain uses, including marketing

• • Withdraw consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at Coalandsmoke@hotmail.com . We will respond within 30 days / as required by applicable law.

11. Applicable laws

This policy is designed to comply with applicable privacy regulations including: GDPR (EU/UK) / CCPA/CPRA (California) / PIPEDA (Canada) / LGPD (Brazil). If you are located in the EU or UK, our lawful basis for processing your data is consent / legitimate interest / contractual necessity.

12. Children’s privacy

Our Site is not directed to individuals under the age of 13 – 16 for EU users. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will promptly delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated “Last updated” date, and/or by sending an email to coalandsmoke@hotmail.com. We encourage you to review this policy periodically.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Coal and Smoke LLC
Email: Coalandsmoke@hotmail.com
Address: Sandy, Utah, 84070